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The Operating Model - Organize and Sustain
By leveraging multiple operating models, utility and energy enterprises can ensure their operations are efficient, adaptable, and customer-centric, driving sustained success and competitive advantage.
Key Features:
- TOM and Operating Model Design: Develop and maintain a Target
- Operating Model (TOM): that aligns with your strategic objectives.
- Operating Model Components: Identify and manage the key components of your operating model for improved efficiency.
- Product and Services Value System Design: Design value systems for products and services to maximize their impact.
- Customer Experience Design (CX): Enhance customer experience by integrating customer-focused processes into your operating model.
- Business Role and Skill Based Design: Define roles and skills necessary for operational success.
- Process Support Office: Establish a support office to oversee and optimize processes continuously.
Benefits:
- Comprehensive Organization: Keep your operations organized and aligned with strategic goals.
- Sustained Excellence: Use your operating model as a training guide to maintain high standards and continuous improvement.
- Enhanced Efficiency: Visualize and streamline operational processes to eliminate inefficiencies.
- Adaptability: Easily update and adapt your operating model to respond to changes in the market or industry.
- Improved Customer Experience: Design processes that prioritize customer satisfaction and loyalty.
- Knowledge Hub: Maintain a centralized hub for process knowledge, ensuring consistency and best practices across the organization.
Why Have Multiple Operating Models?
- Operational Consistency: Ensures that all departments, from production to retail, follow standardized procedures, maintaining high quality and efficiency across the value chain.
- Sustainability Focus: Integrates sustainability into core operations, aligning with consumer demand for ethical and eco-friendly products in the chocolate industry.
- Strategic Alignment: Keeps operations aligned with broader business goals, such as product innovation or market expansion, ensuring the business grows sustainably.
The Operating Model
Core Features
01
Capture the Living Operating Model
02
Connect with the Target Operating Model Delivery
03
Connect with the Organizational Change Management Delivery
04
Connect with the Transformation Portfolio Delivery
OM Instances
• Live
• To-Be
• As-Is
• Transitional
OM Lense Criteria
• Product
• Category
• Functional / Teams
• Region
• Brands
• Supplier
• Customer
• Service
OM Dimensions Cover
• Data
• System
• Process
• People
• Supplier
• Product
• Customer
• Service
OM Process Flows
• L-1 (Industry Level Flow)
• L0 (End to End process flow
of the organization)
of the organization)
• L1 (Top Level process
areas under L0)
areas under L0)
• L2 (Functional Level
Process Variances)
Process Variances)
• L3 (Team, Role and
operational process details)
operational process details)
• L4 (Detail level with process
step understanding)
step understanding)
OM Process Lifecycle
• New
• Delete
• Amend
OM Components Cover
• Rules
• RACI
• KPI
• Governance
• Training Material
• Policy
OM Process Optimization
• Process Workflow Intelligence
• Process Automation
OM Process Governance
• Milestone governance
• Repeated process execution Tracking
